Terms & Conditions

You are advised to read these terms and conditions carefully before using this Website. By using this Website, you are deemed to have read and accepted these terms and conditions without  any limitations or qualifications. We reserve the right to revise the terms and conditions from time to time at its absolute discretion  without prior notice  to you. Kindly refrain  from  using this  Website should you not agree to all or any of the terms and conditions contained herein.

Disclaimer

The contents or materials, information or functions contained in this site  which  includes  but  not limited to the text, images, graphics, sound files, animation files, video files, links therein are provided “as is”, “as available”, “as at” basis. We provide no warranty endorsements or representations, whether expressly or implied, as to the accuracy, adequacy, reliability, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any  particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Changes and Modifications

We reserve the right at our absolute discretion and without liability to

• change, modify, alter, adapt, add or remove any of the terms and conditions contained herein; and/or
• change, suspend or discontinue any aspect of this

We are not required to give you any advanced notice prior to incorporating  any  of  the  above changes and/or modifications into the Website.

Copyright

Unless otherwise indicated, the copyright in this Website and its contents or materials which includes but not limited to the text, images, graphics, sound files, animation files, video files therein and in their arrangement, is owned by us, and is protected by applicable Malaysian  and  international copyright laws, international treaties and other intellectual property rights. No contents or materials, whole or in part, of this Website may be modified, copied, reproduced, displayed,  performed, published, broadcast, distributed, retransmitted, transferred, licensed, sold, exploited or commercially dealt with in any manner without the express prior written consent by us.

Trademark

All the trademarks, service marks and logos displayed on this Website are registered, pending and unregistered trademarks owned by us and their respective third-party proprietors. Unless the express prior written consent by us has been obtained, nothing contained on the Website shall be construed

as granting, by implication, estoppel, or otherwise, any license or right to use, download, reproduce, copy or modify such trademark, service marks or logos. Similarly, no such trademark, service mark or logo may be used to link or to mark  any  link to  this  Website  without the  express  prior written consent by us.

Links

Our Website may provide links to other sites and vice versa merely for your convenience and information. We shall neither be  responsible for the content and availability  of such other sites that may be operated and controlled by third parties, nor for the information, products  or  services contained on or accessible through those websites. Your access and use of such websites remain solely at your own risk. We will not be liable for any direct, indirect, consequential losses and/or damages of whatsoever kind arising out of your access to such websites.

Use of Your Personal Information

We will use the personal information you provide through our Website only for purposes for which the personal information was originally requested, and for directly related purposes UNLESS we are required or authorised under law to disclose such personal information OR you give your written consent to  allow disclosure of such personal information.  For  further information on how we collect and handle your personal information, kindly refer to TAUKEMAS SDN BHD Privacy Policy.

Liability

Your use of any information or material contained in our Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

By using our Website, you agree that we will not be liable under any circumstances, including negligence, for any direct, indirect or consequential loss arising from your use of the information and material contained in our Website or from your access to the linked sites described in Clause 5 herein. We are also not liable nor responsible for any material provided by third parties with their  own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials.

Governing Law & Jurisdiction

The use of this site or any pages thereof are bound by the terms & conditions of this site that are governed exclusively by and are to be construed  in accordance with  all applicable laws of Malaysia. By using this Website, you hereby expressly consent to the exclusive jurisdiction of the Courts of Malaysia in any and all actions, disputes or controversies arising out of or relating to the use of this Website.

PRICING POLICY

TAUKEMAS SDN BHD reserve the right at any time to make any amendments to this Website, including and not limited to the prices, products and services offered on this site.

Products and prices offered on our Website may not be similar to the products and prices offered on our Website as we may run different promotions, campaigns, sales or offers that may not be offered in stores or vice-versa.

TAUKEMAS SDN BHD shall put in our best effort to ensure prices stated on this Website are accurate and updated. Due to the fluctuating prices of precious metals and stones, prices that are listed on our Website are subject to change without notice. However, in the unfortunate event of error we will not be bound by the incorrect pricing stated, and reserve the right to cancel your order and refund your purchase as per our Return and Refund Policy.

Before you make your payment and complete the transaction, the final price and weight of your purchase will be displayed for your confirmation. You will also receive an email on your purchase which shall display your transaction details.

RETURN & REFUND POLICY

TAUKEMAS SDN BHD gives utmost importance to quality control  wherein  our product(s) are inspected at multiple stages to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased on TAUKEMAS SDN BHD

If there happens to be any discrepancy in products that you received and you would like to return the product and request for a refund, please contact us contact us at [email protected] or 6011-65481718(whatsApp) for further instruction.

We would like to highlight that any return and refund for products are strictly subject to the following terms and conditions:

a) If any product has been delivered in a damaged or defective condition; or
b) if the wrong product which is different from the order is delivered

Only if either one of the reasons as per above is applicable, TAUKEMAS SDN BHD may proceed to refund for your product. TAUKEMAS SDN BHD reserves the rights to refuse any request for refund.

Any request for return and refund for products due to mere change of mind will not be entertained.

How to request for a return and refund?

• You are required to submit the return request form (The form is available on your profile after login) within 3 days from the date you received the product(s) or we reserve the right not to attend to your request.

•  Attach picture(s) of the defective, damage or wrong product(s)

•  To be eligible for a return, your item must be unused and in the original packaging.

  The Customer is advised to wait for our instruction for the next course of action after submitted Return Request form. In the event the Customer does not receive any reply from us within 3 working days, please contact us eaither by email [email protected] or 6011- 65481718(whatsApp) for enquiries

How to return the product(s)?

 You will receive an acceptance letter from us upon approval of your return request. Please attach the acceptance letter in your return parcel & we will arrange our authorised logistic partner to collect the return product(s) from you. You may incur shipping charges subject to the reason for return.

We will immediately notify you on the status of your refund after inspecting the item, we will initiate a refund to your original method of payment within 30 working days.

Should the return product(s) we receive not in its  original  condition  or  were  damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence),

you may be charged for the repair of the product(s) and we reserve the right to deduct the cost from your refund.

Please return your purchase to the following address:

TAUKEMAS SDN BHD

TP-AP-001 GROUND FLOOR LEVEL CONCOURSE AREA
THE PLACE@ ONE CITY, JALAN USJ 25/1A 47650 SUBANG JAYA,
SELANGOR DARUL EHSAN

Please contact us at [email protected] or 6011-65481718(whatsApp if you have any questions or doubts.

PERSONAL DATA PROTECTION POLICY

TAUKEMAS SDN BHD respect and are committed to the protection of your personal information and your privacy. This Personal Data Protection Policy explains how we collect and handle your personal information in accordance with the Malaysian Personal Data Protection Act 2010, which came into effect on 15th JAN 2022.

1. Collection of Personal Data

In the course of your dealings with TAUKEMAS , we may have or will request that you provide data and information about yourself, your organisation, your employees and your customers ( “ Personal Data”) to enable us to enter into commercial transaction with you or to deliver the necessary notices, services and/or products in connection with our business. These are relevant in connection with our business process, execution, including delivery of notices, services and/or products and/or deliverables, client relationship management, planning purposes in connection with future products, new product launches and events including promotional events with business partners within our scope of business undertakings.

2. Nature of Personal Data Collected

Personal Data collected may be subject to applicable data protection, privacy and other similar laws and may include but not limited to information concerning your name, date of birth, identity card number, passport number, address, gender, race, contact information, e-mail address, residential or postal addresses, information about spouses and/or children, telephone or fax number, preferred mode of communication, credit card details, bank name and other pertinent banking information, where permitted by applicable law.

3. Purpose of Collection of Personal Data

The Personal Data that has been or will be collected, processed and used by us for one or more of the following purposes:

• the delivery of notices, services, products or deliverables and the marketing of such services or products whether present or future, to you;
• in order for you to enter into the necessary agreement and/or contract to purchase the products and/or services from us;
• the maintenance and upkeep of customer records and development;
• to facilitate payment of our products and services;
• those purposes specifically provided for in any particular service or product offered by us or our partners;
• marketing and client profiling activities regarding our latest, products, projects and/or services;
• credit assessments, financial and background investigation as and when deemed necessary;
• for our internal record keeping;
• prevention of crime (including but not limited to fraud and money-laundering);
• meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of our Group;
• enable us to send you information by e-mail, regular postal mail, telecommunication means (telephone calls, WhatsApp, SMS messages or social media) or internet social media about products and services offered by us and/or via collaboration with selected third parties.;
• setting, modification, safekeeping, customer care, customer loyalty card programmes; and/or related services in respect of our products and/or services;
• any subsequent commercial transactions in relation to our products and/or services.

If at any time you would like us to cease sending you promotional and/or marketing materials, please express the same by sending an email or letter to the address specified in Clause 11.

4. Source of Personal Data

The Personal Data that has been or will be collected, processed and used by us are sourced from wholly legitimate and transparent means such as:

• agreements and contracts for sale and purchase of our products, properties or for our services;
• official registration forms (either electronic or printed) for new product launches or at product road shows, showcases, exhibitions or any other promotional events;
• official request for information forms that are provided to you by our employees or agents;
• any emails or any correspondences that we have received from you requesting for information or making any inquiries;
• any forms that you have submitted on our website or any websites contracted by us;
• any referrals from a person which have included their verifiable personal contact details;
• when you sign up for our Company’s newsletters and/or promotional publications;
• business cards that were dropped or given to our employees, agents, brokers or associates;
• any documents (including but not limited to statutory forms and returns) that were submitted to us for processing;
• use of “cookies ” by your visit to our website, whereby small bits of information that are automatically stored on a person’s web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the setting on your browser. However, by disabling them, you may not be able to take advantage of all the features at our website. In some situations, you may not be able to access our website if cookies are disabled.

At no time will any Personal Data be purchased by us or in any way commercially acquired through the purchase or trading of illegitimate and illegal Personal Data databases or lists.

5. Rights of Access and Correction

You have the right to request access to and if required, correction of your Personal Data in our records. You have the right to:

• request access to your Personal Data in our records for verification purposes. You may access and review all of your Personal Data held by us in person at our corporate offices located at the address specified in Clause 11;
• request the correction of your Personal Data in our records in the event the information is inaccurate, misleading, out-of-date or incomplete upon validation and verification of the new information provided in person at our corporate offices located at the address given in Clause 11 below;
• request that your Personal Data shall only be kept for the fulfilment of the purpose of the collection of such information;
• request for proof of policy and procedure in relation to the safeguard and guarantee of your Personal Data in our records;
• request that we specify or explain its policies and procedures in relation to data and types of Personal Data handled by us;
• communicate to us in person at our corporate office located at the address specified in Clause 11 of your objection to the use of your Personal Data for marketing purposes, whereupon we will not use your Personal Data for these purposes;
• withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period in person at our corporate offices located at the address & means specified in Clause 11;
• We will use reasonable efforts to provide you with a copy of the requested personal information within thirty (30) working days of receiving your duly completed written request with the specified processing fee forwarded to our corporate offices located at the address given in Clause 11 below;

6. Disclosure of Personal Data

The information we gather is not sold, given to, or otherwise shared with other organisations for commercial or any other purposes. All marketing materials, mailings, advertisements and/or newsletters will be sent directly to you by TAUKEMAS and will not be stored, subject to you responding directly to the advertiser. The Personal Data provided to us will be kept confidential and you hereby consent and authorise us to disclose your Personal Data to the following classes of parties:

• any related companies and/or subsidiaries of TAUKEMAS, including those incorporated in the future;
• our business partners and affiliates that provide related services or products as may be deemed necessary or appropriate in connection with our business;
• our auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business;
• our third-party service providers, third party management companies, sub-contractors or other parties as may be deemed necessary or appropriate by us to facilitate your dealings with us; and
• our appointed service providers deemed necessary or appropriate by us in relation of our loyalty programmes, for the purpose of delivery gift redemption and services.

Your Personal Data may also be disclosed if the disclosure is necessary for the purpose of preventing or detecting a crime, or for the purpose of investigations or is required or authorised by or under any law or by the order of a court.

External third parties are appointed by us and are legally tasked with processing your Personal Data in line with data privacy principles specified by TAUKEMAS. Third parties are also held legally responsible for securing your Personal Data at an appropriate level of security in relation to applicable data protection laws and widely accepted industry standards.

7. Choices to Limit Processing of Personal Data

The Personal Data provided to us undergoes processing as and when required or upon scheduled maintenance. The definition of processing is defined as “collecting, recording, holding or storing the personal data or carrying out any operation or set of operations on the personal data, including the organization, adaptation or alteration of personal data, the retrieval, consultation or use of personal data, the disclosure of personal data by transmission, transfer, dissemination or otherwise making available or the alignment, combination, correction, erasure or destruction of personal data”.

You have the right to limit in part or wholly any of the processes by which your data is subjected to in terms of the operations allowed to be performed upon it, the period that consent is given, with reasonable notice by you.

The responsibility for compliance rests on the shoulders of Habib who determines the purposes and means of the processing of Personal Data.

You may in person at any time withdraw or amend, in full or in part, your processing consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period at our corporate offices located at the address specified in Clause 11.

8. Consequences of Refusal / Failure to Provide Personal Data

The Personal Data provided to us are wholly voluntary in nature and you are not under any obligation or under any duress to do so. However, in some circumstances to complete a commercial transaction, we require certain personal details and information beforehand.

The failure to provide the Personal Data may result in the following which we shall not be held liable for any of the consequences arising therefrom:

• the inability of parties to formalize any sales transaction, contract and/or agreement in relation to the sale of our products and/or provision of services;
• the inability for us to provide you with the notices, services and/or products requested;
• the inability for us to update you with the latest product, services and/or launches

9. Protection of Personal Data

Your Personal Data will be kept and processed in a secured manner. The appropriate administrative and security safeguards, policies and procedures will be implemented, as far as practicable, in accordance to the applicable laws and regulations. We will, as far as practicable, aim to prevent any unauthorized and/or unlawful processing of, and the accidental loss, destruction or damage to your Personal Data.

TAUKEMAS is committed to taking appropriate technical, physical and organisational measures to protect your Personal Data against unauthorised access, unlawful processing, accidental loss or damage, and unauthorised destruction of your Personal Data.

To safeguard against unauthorised access to Personal Data by unauthorised third parties outside TAUKEMAS, all electronic Personal Data held by TAUKEMAS is maintained on systems that are protected by secure networks. TAUKEMAS entities limit access to internal systems that hold Personal Data to a select group of authorised users who are given access to such systems through the use of a unique identifier and password. Access to Private Data is limited to and is provided only to relevant users for the purpose of performing their official duties.

Compliance with these provisions will be required of all third-party external administrators who may access your Personal Data, as described in the ‘Disclosure of Personal Data’ in Clause 6 above.

10. Language

In accordance to Section 7(3) Personal Data Protection Act 2010, this Policy is issued in both Bahasa Malaysia and English languages. In the event of any conflict between this English language Personal Data Protection Policy and its corresponding Bahasa Malaysia Personal Data Protection Policy, the terms in this English language Policy shall prevail.

11. Your Privacy Preferences and How to Contact Us:

If you have complaints or queries regarding this Policy or in relation to misuse or suspected misuse of your personal data, you may –

• E-mail us to: [email protected] or 6011-65481718(WhatsApp)

TAUKEMAS SDN BHD
P-AP-001 GROUND FLOOR LEVEL CONCOURSE AREA
THE PLACE@ ONE CITY,
JALAN USJ 25/1A 47650 SUBANG JAYA,
SELANGOR DARUL EHSAN

12. Changes to this Policy

TAUKEMAS reserves the right to amend this policy from time to time Where the Personal Data Protection Policy is revised, the same will be posted on our website and/or communicated to you via any other means of communication deemed suitable by us.

13. Data Transfer and Sharing

Your Personal Data may be stored and transferred to third party service or product providers, as well as to locations and/or systems within or outside Malaysia subject to strict confidentiality and appropriate levels of security safeguards.